From initial contact, our aim is to provide “old fashioned” courtesy and service, with as much advice and information as possible. Each of our glasshouses is hand-made to order and is as unique as its owner. Whatever your requirements, we will work with you to create your perfect environment.
Whether you need advice on design, positioning, heating or lighting, our hugely experienced team will guide you through the options available. We find that our clients prefer our “personal service”, and we are always on hand to visit sites to discuss important details.
Once you place your order you will see the reason for our enviable reputation for customer service. If you need plans for a new build glasshouse, or a technical site survey to determine dimensions and levels for a bespoke replacement, all the way through to scaled drawing for planning purposes, our technical team will guide you or your contractor in every aspect, to ensure every detail is taken care of.
Customer Services will discuss the project plan with you, and make sure the structure is manufactured to meet the required schedule. They will also co-ordinate all departments and even your own contractors, to deliver the structure at the right moment. Once the structure arrives on site they will organise the installation, minimising the installation timescale, so you can begin growing as soon as possible.
As a valued customer you join the large numbers of Hartley owners who we speak with on a daily basis to offer advice, help with accessorising, or adapting your greenhouse to your ever changing requirements. We can advise on maintenance, cleaning, renovation, or even increasing the size of your structure. Our records date back to before the 1940s, and we can still provide parts for even our oldest of structures. Some customers have become “old friends” and we welcome them to our factory time after time to collect whatever they need to continue their growing.